Support

Help & FAQ.

Most things people ask, in one place.

Need a hand? Email [email protected]. Real human, usually replies within a day.

Getting started

Which devices does Inkus run on?

Inkus is a universal app — one purchase covers iPhone (iOS 26+) and Mac (macOS 26+, Apple Silicon). Both come from the same App Store listing. The iPad runs the iPhone build at iPad scale.

Apple Intelligence is required for the AI features and is available on iPhone 15 Pro / 15 Pro Max / 16 / 17 series, plus Apple Silicon Macs (M1 and later) with Apple Intelligence enabled.

How do I write my first entry?

Open Inkus. The Personal journal is created for you on first launch. Tap the indigo + button in the bottom-right (or press ⌘N on Mac), write whatever you like, and tap Done.

How does the daily prompt work?

Each morning, the card at the top of the entry list shows a fresh prompt. On devices with Apple Intelligence enabled, the prompt is generated on your phone, factoring in any recent moods or themes you've written about. On devices without Apple Intelligence, Inkus uses a curated set of about 80 hand-written prompts that rotate by day of year.

Pull-to-refresh on the entry list to generate a new one.

How do I add another journal?

Tap the journal icon in the top-left of the main screen, then tap New journal at the bottom of the popover. Pick a name, an SF Symbol icon, and an accent colour. The new journal becomes your active one.

Scanner, Pencil & doodles

How does the document scanner work?

In the editor, tap the document camera icon in the toolbar. Apple's built-in scanner takes over — point your iPhone at the page, it detects edges and captures, and you can keep adding pages. Each page lands in your entry as a "scan" attachment.

On Mac, the scanner button is hidden; use Continuity Camera (File → Insert from iPhone or iPad → Scan Documents) and the scan syncs back via your chosen cloud provider.

How do I mark up a scan with Apple Pencil?

Tap any scan thumbnail in the editor. The full PencilKit canvas opens over the page with the system tool picker. Annotate freely; tap Save and the marked-up version replaces the original. The original strokes are preserved separately so you can re-edit later.

Pencil and finger are both supported.

How do I add a doodle to an entry?

Tap the pencil tip icon in the editor toolbar. A blank cream canvas opens; sketch whatever you like and tap Save. The doodle is stored as a "drawing" attachment and rendered inline in the entry. Tap the thumbnail later to re-open and edit.

How do I record a voice note?

Tap the microphone icon in the editor toolbar. The first time, iOS asks for Microphone and Speech Recognition permission — both are required. Tap the big mic button to start, speak naturally, tap again to stop. Live transcription appears as you speak. Tap Insert to append the transcribed text to your entry; the original audio is also saved as an attachment so you can listen back.

Speech recognition runs entirely on your device using Apple's Speech framework with on-device mode. The audio recording syncs along with your entry via your chosen provider.

What is the handwriting input mode?

Tap the hand drawing icon in the editor toolbar. A full-screen PencilKit canvas opens. Write naturally with Apple Pencil (or finger), tap Recognise, and Inkus uses Apple's on-device Vision framework to convert your strokes to text. Tap Insert and the recognised text appears at the end of your entry.

Note: with Apple Pencil, the standard Scribble feature already works on the regular text editor — you can write directly into the body field. The dedicated handwriting view is for long-form composition where you want a real canvas instead of a text box.

iCloud sync

Where is the iCloud toggle?

Apple keeps per-app iCloud toggles inside your account settings, not the app's own settings page.

iPhone: Settings → your name at the top → iCloud → See All → Inkus

Mac: System Settings → your name at the top → iCloud → See All → Inkus

Inkus will only appear in this list after you've written at least one entry while signed in to iCloud.

How do I know if sync is working?

Open Inkus → tap the gear icon in the top-right → look at the Sync section. You'll see one of three badges:

Do attachments sync between my devices?

Yes — as of v1.1, all attachment kinds (photos, scans, doodles) sync alongside the text via your chosen provider. Audio recording is not yet shipped; when it is, it will sync the same way.

Other cloud providers

How do I sync to Nextcloud instead of iCloud?

Settings → Sync → Cloud provider → tap Nextcloud. Fill in:

Tap Test connection to verify Inkus can reach your server. Files sync into a folder named "Inkus" inside your Nextcloud home. Inkus stores the app password in the iOS Keychain, never in plaintext.

How do I sync to Dropbox?

Settings → Sync → Cloud provider → tap Dropbox → tap Sign in to Dropbox. A secure in-app browser opens, you sign in to Dropbox, grant Inkus access, and the sheet closes. Files sync to a folder named "Inkus" inside your Dropbox.

Inkus uses Dropbox's PKCE OAuth flow — there's no Dropbox SDK and no client secret in the app. Tokens live in the iOS Keychain.

How do I sync to Google Drive?

Settings → Sync → Cloud provider → tap Google Drive → tap Sign in with Google. The sign-in flow uses Google's PKCE OAuth and the drive.file scope, which means Inkus can only see files Inkus itself created — never your wider Drive.

An "Inkus" folder is created the first time you sync. Tokens live in the iOS Keychain.

Can I turn off cloud sync entirely?

Yes — Settings → Sync → choose No sync (local only). Entries and attachments stay on the device they were written on. You can switch to a sync provider later without losing anything.

What's different about the Mac version?

Same app, same data, native macOS chrome. You get a real menu bar (File → New Entry, Edit → Search…, etc.), keyboard shortcuts (⌘N new entry, ⌘F search, ⌘, settings, ⇧⌘R generate weekly reflection), and a resizable window. Widgets are iPhone-only at launch.

Same iCloud account on both = entries you write on iPhone appear on Mac (and vice versa) within seconds.

AI features

How do I tell if Apple Intelligence is being used?

Look at the prompt card at the top of the entry list. A sparkle ✦ icon means the prompt was generated by Apple Intelligence on your device. A quote " icon means Inkus used the bundled fallback prompt bank because Apple Intelligence wasn't available.

Settings → AI also shows the current status with a coloured badge.

Can I turn off the AI suggestions?

Yes — Settings → AI → toggle off "Use AI suggestions." The mood-suggestion pill in the editor will stop appearing. Daily prompts will continue (they're the core feature) but you can pull-to-refresh as often as you like.

The weekly reflection isn't appearing — why?

The automatic banner only appears when:

To generate one immediately for the current in-progress week, go to Settings → AI → Generate this week's reflection.

Export & backup

How do I export my entries?

Two routes:

Both routes produce a file you can share via the system share sheet.

Where do my entries actually live on disk?

Inside the app's private sandbox under Application Support/Inkus/ for SwiftData entries, and attachments/<entryID>/ for photos. iOS does not let any other app, or you, browse this directly — you can only get the data out via the in-app export.

Widgets & Shortcuts

How do I add the home-screen widget?

Long-press your home screen → tap + in the top-left → search for Inkus → choose the small or medium "Today's Prompt" widget → Add Widget. The medium widget includes a "Start writing" button that opens Inkus straight into the editor.

Widgets are iPhone-only at launch. Mac users see the same prompt as the first card in the main window.

How do I use the Shortcuts integration?

Open Shortcuts → tap + → search "New entry" — you'll see Inkus's New entry action. Add it to a shortcut, attach a Spotlight or Home Screen trigger if you like. You can also say "Hey Siri, new entry in Inkus."

Notifications

How do I change when the weekly reflection notification fires?

Settings → Notifications → adjust the time picker (it's pinned to Sunday). The schedule updates immediately.

I denied notifications — how do I enable them later?

Open the iOS Settings app → scroll to Inkus → Notifications → toggle Allow Notifications on. Then come back to Inkus → Settings → toggle Weekly reflection reminder on.

Anything else

How do I delete an entry, journal, or my data?

Entry: swipe left on the row in the entry list, or open the entry and use the menu.

Journal: Settings → Manage journals → swipe left on the journal name. (Cascade-deletes its entries and reflections; can't delete the last remaining journal.)

Everything: uninstall Inkus from your iPhone. If you had iCloud sync on, also turn off Inkus under Settings → your name → iCloud → See All → Inkus and choose "Delete from iCloud."

I think I found a bug.

Email [email protected] with what you did, what you saw, and what you expected. A screenshot or short screen recording is gold.

I'm in crisis or worried about someone.

Please reach out to a real person. Inkus includes resources at Settings → Crisis resources, with tappable links for 988 Suicide & Crisis Lifeline (US/Canada), Samaritans (UK/Ireland), and an international helpline finder.